You may return the item back to us once the passcode lock is removed. I apologize but your return was declined since your Apple MacBook Air laptop has passcode lock. I called Best Buy, they said someone would look into it, no email response, called the Best Buy credit card, put the charge in dispute, now I get an email which has this: Somewhere along the line it lost the 5.5 pounds that the 2021 M1 Macbook Air weighs, I was thinking theft, someone had to have stole it somewhere along the line. When looking at the UPS tracking number, the weight of the box was 6.49 pounds when it left the local facility and one pound when it arrived in Kentucky. ![]() Anyway after sending back a Macbook Air and Ethernet Adapter via UPS, I only got credit for the Ethernet adapter. ![]() There are numerous reports at the Best Buy forum website of return problems, especially at the Shepardsville, Kentucky Best Buy return center.
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